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LIVVRA
141120 : Ludhiana, Punjab

Personal Information

Livvra Wellness Private Limited is a company incorporated and registered under the provisions of the Companies Act, 2015 and has its registered office at SCO No - 27, Second Floor, Phase - 3, Model Town, Bathinda - 151001, India. Livvra Wellness Private Limited is the owner of the brand Livvra and the website https://livvra.in/.

This Privacy Policy outlines Livvra Wellness Private Limited’s approach to data protection and privacy to fulfill its obligation under the applicable laws and regulations.

Throughout this document, “we”, “us”, “our”, “ours” refers to Livvra Wellness Private Limited. Wherever we have said “you” or “your”, this means YOU.

We are committed to treating data privacy seriously. This Privacy Policy provides the necessary details about how your data is collected and used by us on the Website. By accessing the services provided by us on the Website, you agree to the collection and use of your data in the manner provided for under this Privacy Policy.

Personal Information Gathered by Us

As part of your registration process on our Website, we may collect personally identifiable information including but not limited to:

  • Name (first and last)
  • Email address
  • Mobile phone number
  • Contact details
  • Username and password
  • Date of birth, age and gender
  • Residential and shipping address with postal code
  • Pages visited, links clicked and browsing behaviour

We may also receive certain information from other sources such as updated delivery status and address details provided by our carriers to ensure smooth future deliveries.

You may choose not to share personal information; however, this may limit your access to certain services on the Website.

Why Do We Collect Your Personal Information

We collect your personal information through voluntary registration, surveys or interactions on our Website for purposes including:

  • Registering and managing your account
  • Verifying your identity
  • Processing transactions and payments
  • Communicating order updates
  • Sharing promotional offers
  • Improving our products and services

We also use your information to personalize your shopping experience, recommend products, analyze Website performance and fix technical issues.

Manner of Collection of Information

We receive and store information when you interact with our Website or through cookies, permissions or trackers. Our Website may contain links to third-party websites, and we are not responsible for their privacy practices.

Some browsers offer “Do Not Track” features; however, our Website is currently not configured to respond to such signals.

Consent

By using our Website, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, Terms of Use, Shipping Policy and Cancellation Policy.

Disclosure of Personal Information

We do not sell or share your personal information for commercial gain. Information may be shared with:

  • Business partners for order delivery
  • Payment gateway providers
  • Legal or regulatory authorities when required
  • Law enforcement agencies for fraud prevention

Security of Your Personal Information

We implement physical, technical and managerial safeguards to protect your data. Data is stored securely and accessed only by authorized personnel on a need-to-know basis.

Customer data is stored on the servers of BigCommerce Pty. Ltd in compliance with the Information Technology Act, 2000 and applicable rules.

Children’s Privacy

Minors below 18 years may browse the Website but cannot make purchases or register without adult supervision.

Correction of Personal Information

You can update your information online through your account. In case of loss of access, email us at livvraindia@gmail.com.

Contact Us

📧 Email: livvraindia@gmail.com
📞 Phone: +91 89584-89684
🕒 Monday to Sunday (10 AM – 7 PM)

Grievance Officer

Grievance Officer – Customer Sales
Name: Livvra
Email: livvraindia@gmail.com
Address: SCO No - 27, Second Floor, Phase - 3, Model Town, Bathinda - 151001

We aim to resolve grievances within 30 days of receipt.

Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website.